All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
- We accept returns within 48 to 72 hours of receiving the shipment. You have to inform our customer service team and report the issue.
- Please contact our customer service to report the issue and the customer service executive will provide you the address where the product needs to be returned.
Points to remember:
- The product should be unused.
- Please ensure that the product is in original packing along with the invoice. All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns.
- When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
- Refund process will be initiated once the seller has received the product(s)
- We will refund the money the way payment was made.
- We will refund the purchase amount along with the shipping cost bourne by you. You will have to provide us with the proof of shipping cost.
- In quality control product we require batch no, and manufacturing date.
Item received in damaged condition or manufacturing defect or wrong item:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us within 48 to 72 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- If you want a replacement then we will ship a replacement item at the earliest possible with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.
Return related FAQ’s
I have queries on how can I return a product. How can I reach you?
We are happy to assist you. You can reach to us with the following means:
- Mail us at our customer care email ID
- Chat to us online
- Read our FAQs section in detail
- Call our customer desk
You can find all these options under Help section on the top.
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I have not received the product that I ordered for. How can I get it replaced?
We will send you an sms when the order has been dispatched. Further, we will send you an instant e-mail on processing of the order for your confirmation.
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I have opened/used the product that I need to replace. Can I still get it replaced?
Presence of original tags is a must to accept returns. All products that you need to return should be in original & unused condition with tags intact as attached in the product.
- In case of perishable food products which has a shelf life or if there are no tags/packing. Please get in touch with us within 24 hours of receiving the product. Our customer service team will tell you how to proceed further.
- Any complaint with regards to product defect or wrong product delivery or stains or stitching or any other manufacturing defect should be reported to us within 48 to 72 hours of the receipt of the product. Our service team will guide you how to proceed further for replacement/repair of the product.
- Please ensure that the product is in original packing along with the invoice.
- Please note that if the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.
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Will I get the entire amount refunded?
Yes. If the product you received is faulty/defective/wrong, you will get the entire amount as refund. However, we will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
At any point the refunds will not exceed the actual value of the goods plus the shipping cost incurred for returning the product.
Please note:
- We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
- At any point the refunds will not exceed the actual value of the goods plus the shipping cost incurred for returning the product.
Refund Timelines
We will process the refund after receipt of the product by Shiv Sudarshan Cold Storage Company or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement and it will take approx 8-10 days.
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